Help and advice when you need it

KTF and KeyGML are supplied with year 1 Maintenance that entitles the user to technical support and the latest versions. We keep renewal costs at an affordable level and if you are an existing user and need to check that you are up to date email

If you need technical support you can either phone KeyTERRA-FIRMA Ltd. on 01978 225497 or send an email outlining the query to Normally the best thing to do is to phone first and if the need arises then send an email containing relevant drawing files and other data. If your needs are very urgent you can email the data first and if after a few minutes we have not responded then phone.

Effective and prompt response to support telephone calls and emails has been an important aspect in ensuring happy users who benefit by exploiting the software productively and efficiently.

Key codes are required to authorise latest versions. These update your dongle and are supplied by directly linking to our server from within KTF for users with current maintenance. Have your username and password available.